Ledger® Live Login® (en-US) | Ledger Support

Ledger® Live is the official all-in-one companion app for Ledger hardware wallets, enabling users to securely manage their crypto assets. Whether you're using Ledger Live for the first time or returning to check your portfolio, the login process is designed with simplicity and security in mind. This guide will help you understand how to log into Ledger Live on desktop, troubleshoot common login issues, and follow best practices to protect your digital assets.

What is Ledger® Live Login?

Unlike traditional platforms that require a username and password, Ledger Live’s “login” process centers around the secure connection between your Ledger hardware wallet and the Ledger Live app. Your private keys never leave your device, and there are no credentials stored on Ledger servers. This makes your login process local, offline, and more secure than conventional account systems.

Step-by-Step: Logging into Ledger Live

Here’s how to safely log into Ledger Live on your desktop:

1. Launch the Ledger Live App

• Open the Ledger Live application on your Windows, macOS, or Linux device.
• If prompted, update the app to the latest version for improved performance and security.

2. Connect Your Ledger Device

• Use the provided USB cable to connect your Ledger Nano S Plus or Ledger Nano X to your computer.
• Unlock the device by entering your PIN on the hardware wallet.

3. Verify Connection

• The app will automatically detect your connected Ledger device.
• If you’ve enabled “Password Lock” in Ledger Live settings, you’ll need to enter your password before accessing the dashboard.

4. Access Your Portfolio

Once authenticated, you’ll be directed to the main dashboard where you can:

• View your crypto portfolio
• Send and receive assets
• Stake cryptocurrencies
• Access DeFi apps
• Use the App Manager to install or uninstall coin apps

Optional: Password Lock Feature

Ledger Live includes a local “Password Lock” feature that protects the app from unauthorized access even if your computer is left unattended.

To enable:

1. Go to Settings > Security.
2. Toggle on Password Lock.
3. Create a strong password.

Each time you launch Ledger Live, you’ll be prompted to enter this password before connecting your Ledger device.

Logging Out or Disconnecting

Ledger Live automatically disconnects the hardware wallet when you unplug it. However, to fully log out:

• Close the Ledger Live app after use.
• Remove the USB connection.
• Clear clipboard or browser data if you've copied sensitive addresses.

Common Login Issues and Fixes

1. Device Not Recognized

• Ensure your Ledger device is unlocked.
• Try a different USB port or cable.
• Restart both your computer and Ledger Live.

2. PIN Entry Failed

• Enter the correct PIN carefully. Three failed attempts will reset the device for security reasons.
• If reset, you’ll need your 24-word recovery phrase to restore your wallet.

3. Ledger Live Frozen or Not Responding

• Close and reopen the app.
• Reboot your computer.
• Update to the latest version from the official Ledger site.

4. Password Lock Forgotten

• Uninstall and reinstall the app to reset the password. Note: this won’t affect your funds, as they remain stored on the Ledger hardware wallet.

Security Best Practices

• Always download Ledger Live from the official site: https://www.ledger.com/ledger-live
• Never enter your 24-word recovery phrase into a computer or mobile device.
• Avoid third-party apps or extensions claiming to be Ledger-compatible.
• Enable Ledger Live notifications to stay informed about updates and network status.

When to Contact Ledger Support

If you’re still unable to log in or connect your device:

• Visit the official support portal: https://support.ledger.com
• Use the chatbot or submit a support ticket.
• Browse the FAQ and troubleshooting guides for detailed solutions.

Ledger Support will never ask for your 24-word recovery phrase or personal login credentials.